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Refund terms differ by service. The applicable section below applies together with your Order and our Terms & Conditions.
Unused parts in original packaging may be returned within 14 days of delivery for a refund of the part price. Return shipping is at your cost unless the part was wrong, damaged or defective, in which case we pay return shipping and refund or replace at your choice. Special-order, custom-sourced and electrical parts that have been installed are not returnable unless defective. Report damage or shortages within 7 days of delivery with photos.
Project deposits cover work scheduled and started and are non-refundable once work has begun. If you cancel a project before completion, you pay for work completed to date and any third-party costs we have committed; any remaining prepaid balance is refunded within 14 days. Monthly managed-service plans can be cancelled with 30 days' written notice; we refund any prepaid period after the notice period. Third-party licences and carrier charges are refundable only where the provider refunds us.
Funding is governed by the signed purchase agreement, which sets out remittances, early-payoff terms and any fees. Application and underwriting carry no fee, so there is nothing to refund if an application is declined or withdrawn before funding.
Approved refunds go back to the original payment method within 14 days of approval. Bank fees charged by your bank are not refundable. Indian refunds are made in INR against the GST invoice; international refunds in the invoice currency.
Email [email protected] with your invoice number and the reason, or call +1 (844) 738-4041. We confirm receipt within one business day and decide within 5 business days.
